1. Delivery Overview

Olivya Stone strives to provide a seamless, high-end delivery experience. We partner with carefully selected freight and logistics providers to ensure timely, secure shipments. By placing an order or scheduling shipment, you (“Buyer”) acknowledge and agree to these Delivery & Return Policies.

Entire Agreement: This Delivery & Return Policy is incorporated by reference into Olivya Stone’s main Terms & Conditions. In the event of any conflict, the main Terms & Conditions supersede.

2. Risk of Loss

  • 2.1 Transfer of Responsibility
    Once goods are delivered to the Buyer, a warehouse, or a designated receiving company, title and risk of loss or damage transfer to the Buyer or receiving agent.

  • 2.2 Claims Period
    To file a damage claim with Olivya Stone, you must notify us within 48 hours of receiving the shipment (unless stated otherwise in Section 9 for blanket‐wrapped items).

  • 2.3 Third‐Party Freight
    Olivya Stone is not liable for any loss, damage, or delays caused by third‐party freight carriers once products leave our facility or partner warehouse.

3. Delivery Policy

3.1 Arranging Shipment

  • Courtesy Coordination: As a courtesy, Olivya Stone can arrange shipping using our partner freight companies. If the Buyer opts to use a personal or preferred carrier, we require at least 3–5 business days’ notice with specific pickup dates, carrier contacts, and any special requirements.

  • Bill of Lading (BOL): Every shipment is documented with a BOL (or your carrier’s equivalent). Once the shipperassumes possession, all liability for the merchandise passes to the Buyer.

3.2 Shipping Methods

  1. Small Parcel (e.g., UPS, FedEx)

    • Used for smaller, lighter items. Typically shipped Signature Required. Delivery times vary based on service level (e.g., Ground, 2‐Day, etc.).

  2. Freight Shipping

    • Crated / Palletized Shipments: Heavier or more robust items may be crated or palletized for additional protection. Crating fees may apply.

    • Blanket‐Wrapped Deliveries: Larger or more delicate items, whether going to a receiving warehouse or direct to a home (White Glove), may be blanket‐wrapped rather than fully crated. (See Section 9 for specific inspection requirements.)

    • White Glove Inside Delivery: Includes in‐room placement, basic assembly, and debris removal. (It does notinclude installation of wall‐mounted items such as fixtures, mirrors, or art, for which we recommend a licensed professional.)

  3. International Shipping

    • International shipping quotes are provided upon request and remain valid for 30 days. Additional fees (import duties, VAT, brokerage) are the Buyer’s responsibility. A Certificate of Origin or other documents may be required.

3.3 Lead Times

  • Product Lead Times: Refer to Olivya Stone’s stated timelines (Standard, COM, Fully Custom). Actual shipping/arrival dates depend on logistics schedules, warehouse capacity, and unforeseen variables.

  • Transit Times: Freight transit typically ranges 5–14 business days depending on distance and service level. Expedited or special services may be available at extra cost.

3.4 Shipping Charges & Fees

  • Final Balance: All shipping, handling, and related fees must appear on your final balance invoice and be paid prior to product release.

  • Using Your Own Carrier: If you manage your own freight, a handling fee may apply. You assume all risk after items leave our facility. Local sales tax may be due at pickup if required by law.

3.5 Undeliverable or Refused Shipments

  • If a shipment is undeliverable or refused and returned to Olivya Stone, the Buyer is responsible for all return freight plus any reshipment fees. Carriers generally make multiple delivery attempts before returning items.

3.6 Delivery Scheduling & Rescheduling

  • Buyers or their designated receivers must be available on the scheduled delivery date. If you need to reschedulewithin 48 hours of the agreed delivery window, additional redelivery fees, storage fees, or handling charges may apply.

3.7 Freight Claims & Filing

  • Unless expressly stated in writing, Olivya Stone does not file freight claims on the Buyer’s behalf. If transit damage occurs, we can provide supporting documentation (photos, shipping records), but the Buyer (or receiving warehouse) is ultimately responsible for filing and pursuing claims with the carrier.

3.8 Extended Storage / Liability

  • If merchandise remains in storage beyond the initial [21 days or your stated timeframe], Olivya Stone may charge monthly storage fees (as stated in our Terms & Conditions).

  • Storage Risk: Extended storage can cause changes in humidity or temperature, potentially affecting finishes or materials. Olivya Stone is not liable for condition changes resulting from prolonged storage.

3.9 Force Majeure

  • In the event of unforeseeable circumstances outside Olivya Stone’s control—such as natural disasters, strikes, government actions, or supply-chain disruptions—we may adjust delivery schedules without liability for delays or non-performance.

4. Receiving & Inspection

4.1 Responsibilities of the Receiver

  • Qualified Receiver: We advise using a professional warehouse or experienced delivery team, especially for blanket‐wrapped or large crated shipments.

  • Immediate Inspection: The receiver must inspect shipments upon delivery. Any visible damage, tampering, or missing parts must be noted on the BOL and reported to Olivya Stone within 48 hours.

  • Signed BOL: A BOL signed without damage notations indicates the shipment was received in good condition. “Subject to Inspection” disclaimers are not accepted—inspection must happen before signing.

4.2 Product Inspection Steps

  1. Examine Exterior: Check crates, pallets, or blanket wraps for dents, rips, water exposure, or other signs of mishandling.

  2. Photograph Damage: Document any issues before removing wrapping.

  3. Unpack Carefully: Keep all packing materials until you confirm product condition.

  4. Report Promptly: Contact Olivya Stone (design@olivyastone.com) within 48 hours to file a damage claim, providing photos and BOL documentation.

5. Return Policy

We aim for you to love your Olivya Stone purchase. If dissatisfied, contact us within the applicable window to discuss returns, exchanges, or credits. All returns require prior approval and an RMA (Return Merchandise Authorization) number.

5.1 General Return Conditions

  • Pre‐Approval Required: Returns will not be accepted without an RMA from Olivya Stone.

  • Restocking & Fees: Unless there is a confirmed product defect or in‐transit damage, returns may incur a 25–30% restocking fee, plus handling, repackaging, and return freight costs. Outbound shipping fees are nonrefundable.

  • No Alterations: We do not accept returns for goods that have been installed, altered, cut, treated, or modified. Items must be in brand‐new condition.

5.2 Condition & Repackaging of Returned Merchandise

  • Proper Packaging: Returned products must be protected with the original (or comparable) packing materials to prevent transit damage. Any damage from improper repackaging is the Buyer’s responsibility and may result in refusal of the return or additional repair charges.

  • Return Timeline: For in‐stock items, notify us within 5 business days of delivery. Once approved, returns must arrive at Olivya Stone within 30 days of RMA issuance.

5.3 Textiles, Trim & Leather

  • Return Window: Return requests must be made within 14 days of delivery; items must arrive back within 30 daysof RMA issuance.

  • Minimums: No returns for fewer than 5 yards of fabric or 2 hides of leather.

  • Discontinued Items: Final sale, nonreturnable.

  • No Alterations: Items that have been cut, marked, or treated are ineligible.

5.4 In‐Stock Furniture & Lighting

  • Timeline: Returns must be received by Olivya Stone within 30 days of delivery.

  • Brand‐New Condition: Items must be uninstalled, undamaged, and unaltered. Returns for used or damaged items will be refused.

5.5 Wallcovering (If Applicable)

  • No Returns once wallcovering is cut or installed.

  • Defect Claims: If a defect is discovered after installing up to 3 strips (following installation guidelines), notify Olivya Stone within 2 business days.

5.6 Custom / Made‐to‐Order & Floor Samples

  • Final Sale: Custom, made‐to‐order products, Quick Ship final‐sale items, and floor samples are nonreturnable and nonrefundable. Deposits are likewise nonrefundable.

  • Claims: If a manufacturing defect is found, contact us within 5 business days of delivery. Returns are not permitted for these categories.

5.7 Represented Vendors

  • Vendor Policies: For items sourced from represented vendors, additional or differing policies may apply. Contact Olivya Stone or the vendor’s showroom for details.

5.8 Color Fading, Shrinkage & Wear

  • No Guarantees: Textiles, wallcoverings, and finishes are not guaranteed against fading, shrinkage, or wear due to environmental or usage factors. Refer to Olivya Stone’s main Terms & Conditions for warranty details.

6. Warranty

Olivya Stone warrants its products to be free from defects in workmanship and materials for one (1) year, unless otherwise specified. This excludes normal wear, fading, misuse, accidents, or improper handling. Refer to our main Terms & Conditions for complete warranty coverage, exclusions, and procedures.

7. Limitations of Remedies

  • 7.1 Indemnification
    Buyer agrees to indemnify, defend, and hold Olivya Stone harmless from any claims, losses, or damages (including attorney fees) arising from improper or unauthorized handling, installation, or alteration of the product.

  • 7.2 Force Majeure
    If unforeseeable events beyond Olivya Stone’s control (e.g., natural disasters, strikes, governmental actions) prevent or delay performance, Olivya Stone may adjust timelines without liability.

  • 7.3 Limited Liability
    Olivya Stone is not responsible for incidental, consequential, or indirect damages related to the purchase, shipment, or use of our products. Remedies (replacement, repair, or credit) are at our discretion and shall not exceed the product’s invoiced amount.

  • 7.4 Claim Deadlines
    Damage or warranty claims must be made in writing within the time frames specified above (48 hours for shipping damage, 5 business days for dissatisfaction, etc.).

8. Exclusions

  • 8.1 Approximate Specifications
    Illustrations, descriptions, and dimensions in marketing materials are approximate. Minor variations may occur, particularly in handmade or natural materials. A ±0.5 inch variance is typical.

  • 8.2 Handmade & Natural Variances
    Many Olivya Stone products are handcrafted or made with natural materials (e.g., stone, wood, leather). Subtle imperfections or variations in grain, color, texture, and veining are normal and not considered defects.

  • 8.3 No Guarantee of Future Availability
    Olivya Stone cannot guarantee the continued availability of any specific finishes, materials, or product lines. Natural variances in dye lots or raw materials can also prevent exact replication of prior orders.

  • 8.4 Color & Finish Variations
    Due to the inherent nature of wood, stone, metal patinas, and fabrics, exact color matching is not guaranteed. Samples are for reference only.

9. Blanket‐Wrapped & Uncrated Deliveries

  • 9.1 Definition
    For certain large or delicate items, a blanket‐wrapped method (as opposed to full crating) may be used, whether delivering to a receiver’s warehouse or direct to a home (White Glove).

  • 9.2 Immediate Inspection Required
    Because there is no enclosure to open, all surfaces must be inspected at delivery. Any damage must be recorded on the BOL immediately. “Subject to Inspection” disclaimers are not valid.

  • 9.3 Additional Risk
    Blanket wrapping provides less enclosed protection; items can be more vulnerable to minor scuffs or handling wear. Olivya Stone is not liable for damage if the BOL is signed without noting any visible issues.

  • 9.4 No Concealed Damage Claims
    Once the blanket is removed at delivery, there should be no hidden areas. If damage exists, it must be identified and reported on the BOL right away.

10. Contact Information & Acknowledgment

  • Client Service: design@olivyastone.com

  • Phone: (Insert your phone number)

  • Website: (Insert your website URL)

Acknowledgment: By proceeding with any purchase, scheduling delivery, or receiving goods, Buyer confirms understanding and acceptance of this Delivery & Return Policy and Olivya Stone’s main Terms & Conditions.